LANGUAGE / REGION
NORAC Careers

Product Support Engineer

Title:  Product Support Engineer

Reports to:  Technology Manager

Located: Saskatoon, SK CA

Hours:  Monday – Friday

Role:

NORAC is currently preparing for the launch of their new series of height control products.  To assist in a smooth progression to the new controller, additional engineering resources are required to assist in the testing and implementation.  The Product Support Engineer will be positioned within the engineering team and will report to the Technology Manager. 

Principal Duties and Responsibilities:

  • Perform installations, maintenance and repairs on electrical, mechanical and hydraulic systems.
  • Maintain and repair NORAC test equipment including tractors, sprayers, hydraulic systems and electrical systems.
  • Carry out testing and verification on NORAC control products.
  • Operate agricultural sprayers to test the NORAC control systems.
  • Assist in development and testing of sprayer specific kits for the new NORAC control system.
  • Gather field results from test customers and communicate required changes to the design team.
  • Work with NORAC’s engineering team on installation and field testing of new and improved products undergoing development.  
  • Provide technical support over the phone, by email, and in the field when necessary to manufacturers, dealers and end users.
  • Prepare technical training material for NORAC as required to meet customer needs.
  • Ensure exemplary communication and documentation between NORAC and the customer.
  • May be asked to assist in other duties on a case by case basis.

Required Knowledge, Skill & Abilities:

  • Must have an agricultural background with experience operating machinery.
  • Strong interpersonal skills.
  • Strong technical knowledge.
  • Excellent communication skills.
  • Ability to work independently.
  • Must have a valid driver’s license with a clean driving record.
  • Experience with CAN BUS, ISO BUS, hydraulics and precision ag equipment is an asset.

Education and Experience:

  • Undergraduate Engineering degree.
  • Multiple languages is an asset, but not required.

Additional Information: 

Some travel within North America is to be expected, varying based on seasonal demand.

To apply for this position please submit your resume, together with a cover letter to:

 

Kathryn Newstead

Human Resources

kathryn@norac.ca

Fax: (306) 664-6667

No phone calls please.


OEM Account Engineer - Brazil

Role:

The OEM Account Engineer will report to the Business Development Manager - Canada and will have a primary focus of developing OEM accounts in Brazil.  This position will also serve as an engineering resource for NORAC in Brazil and will work closely with Agrosystem, NORAC’s distribution and service partner in Brazil. This position is located in Brazil.

Principal Duties and Responsibilities:

  • Work with OEM accounts to manage all technical aspects of the relationship.
  • Carry out testing on NORAC equipment on sprayers and conduct test installations.
  • Act as the main engineering resource for NORAC in Brazil.
  • Troubleshoot and repair OEM service related issues.
  • Prepare test plans, technical documents and reports.
  • Facilitate and advance NORAC’s integration agenda with the OEM’s in Brazil by having a close working relationship with NORAC’s Engineers in Canada.
  • Ensure exemplary communication and documentation between NORAC and the customer.  This means properly documenting all meetings and communicating with every OEM contact and dealer.  Share the information with NORAC staff and supply meeting minutes to the customer within a reasonable period of time following the meeting.
  • Supply reports to management regularly including travel/work plans for next 2 weeks and meetings/results from previous week.
  • Attend tradeshows to meet with OEM customers/dealers and talk to end users.
  • Travel requirement is 50% - 75%.
  • Other duties as assigned.

Required Knowledge, Skill & Abilities:      

  • Strong knowledge of markets served by NORAC.
  • Experience with hydraulics, CAN BUS, ISO BUS, and precision ag equipment is an asset.
  • Account management aptitude and skills are a must.
  • Strong interpersonal skills.
  • Strong technical knowledge.
  • Ability to communicate in Portuguese and English.

Education and Experience:

  • Undergraduate college engineering degree required. 
  • Agricultural background preferred but not required.

To apply for this position please submit your resume and cover letter to Michael Boyenko at michael@norac.ca.

 


FIND A DISTRIBUTOR   
FIND A CORPORATE OFFICE